Privacy notice
Effective September 20, 2026. This notice covers AnswelAI’s website, demo and pilot inquiries, and client accounts.
Information you provide
We save partially entered form information for 7 days so you can return in the same browser. Submitting an inquiry requires separate contact consent. We collect your name, email, business name, website, optional notes, and callback number when supplied. We also store imported public business text, source URLs, your edits, approval records, and the consent associated with a requested demo call. Do not submit sensitive customer information.
Why we use it
We use this information to prepare and evaluate your demo, respond to your inquiry, verify control of your callback number, prevent abuse, and discuss a pilot you requested. We do not sell inquiry information or use consent to one demo call as permission for recurring automated marketing calls.
Service providers
Our site is hosted through OpenAI Sites on Cloudflare infrastructure. When connected, Retell processes demo calls, Twilio Verify sends verification texts, and our configured email delivery provider sends inquiry alerts to the AnswelAI team. When AI organization is available, OpenAI processes public website content to help prepare your business draft. Your inquiry email, callback number, and personal notes are excluded from that research request. Only information needed for those functions is sent. Provider terms and operational retention may also apply.
Client sign-in
When you choose an available sign-in provider, Google or Microsoft shares an account identifier and basic profile details such as your name and email, where available. We store a permanent AnswelAI account, provider identifiers, contact details you submit, account setup and terms acceptance records, and authorized business memberships. An email address alone does not link different providers or establish business ownership. Signing in does not grant access to your email messages, files, or calendar. An essential, secure, HTTP-only cookie identifies a server-side session lasting up to eight hours; signing out revokes that session. Invitation tokens and session tokens are stored as hashes. When a contact email needs verification, we send a short-lived code through Resend and store a keyed hash, expiry and limited attempt count. Verification confirms inbox access, not business ownership. We do not sell identity data or use it for advertising. Account and membership records are retained while needed for your account and service; you may request correction or deletion through our contact form.
Customer workspace and call requests
For a connected business, we store call timing, duration, caller numbers, AI-generated summaries and extracted requests; staff may add corrections, assignments, status changes and notes. Access is limited to authorized business members and AnswelAI operators. We also keep operational audit records, notification preferences, delivery status, and service proposals and acceptance records. Resend receives the verified recipient address and a short notification with a sign-in link; caller details are kept inside the portal. Paid-service retention is agreed in the service order. Staff must not enter payment-card details or patient information in this rollout.
Optional calendar connection
When you separately connect Google Calendar, we request permission to list calendars you can use, check busy times, and create appointments after service activation. We store encrypted access and refresh tokens, your chosen calendar, booking rules, short-lived availability data, and appointment request and result records. Only authorized members of your business and AnswelAI operators can access these settings. Calendar data is not sent to public website research or used to train AI models. Disconnecting removes the stored connection; existing Google appointments remain. You can also revoke permission in your Google Account. Do not connect patient calendars or submit protected health information.
Business search
When business search is available, your search text is sent to Google Maps Platform to suggest businesses and addresses. Select and confirm the correct location and website. We do not use a directory phone number as your callback number. Directory suggestions are displayed during your search; the assistant’s business facts come from the website information you review and approve. See Google’s privacy policy.
Calls and recordings
An AI call processes speech and a live transcript to generate responses. Our demo configuration is designed not to retain call audio or transcripts, while basic call metadata and your consent may be retained. Demo calls are placed only after the requested number is verified and you approve the call. Paid customer deployments require their own agreed call-handling and retention settings.
Cookies and security
Separate essential, HTTP-only form cookies identify 7-day saved forms. An essential, HTTP-only demo-session cookie lets you return to your draft for up to 24 hours. It does not provide access to other visitors’ drafts. Hashed request identifiers and rate counters help limit abuse. Customer and operator accounts have separate access controls. No optional advertising trackers are added by this application.
Retention and your choices
We target a 30-day retention period for unconverted demo and pilot inquiries. Associated demo diagnostic events and call-result records are removed with these inquiries. Expired form drafts are removed during form and inquiry processing. Older inquiries are removed during routine cleanup, including new-request processing. Information needed for an agreed paid service or legal obligations may be retained separately under that agreement. Contact us to request access, correction, deletion, or to withdraw a pending request. A call already placed cannot be recalled.
Contact
To ask a privacy question or request access, correction, or deletion, contact AnswelAI through our inquiry form. Describe your request in the notes field.